Available Online
People Management for Newly Appointed Staff Who Supervise Frontline Workers: 18 January 2027
Practical People Management Skills for New Supervisors in Health & Social Care
Service Description
Moving from frontline worker to supervisor can be a significant step. Newly appointed supervisors may find themselves managing former colleagues, delegating work, addressing performance concerns, providing feedback and having difficult conversations — often while continuing to work alongside the team.
This practical, interactive course provides newly appointed supervisors with the confidence, knowledge and people-management skills needed to supervise frontline workers effectively and consistently.
The course explores how effective supervision contributes to safe, effective and well-led services, staff competence, workforce wellbeing and a positive workplace culture.
What will the course cover?
- Moving from colleague to supervisor and establishing professional boundaries
- Setting clear expectations, standards and responsibilities
- Effective communication, active listening and delegation
- Giving constructive feedback and recognising good practice
- Managing performance, conduct and workplace concerns
- Handling difficult conversations and managing conflict
- Supporting staff wellbeing, competence and development
- Encouraging staff to speak up and raise concerns
- Recognising safety, safeguarding and competence concerns
- Knowing when and how to escalate issues
- Creating a positive, respectful and inclusive team culture
The course considers CQC expectations around safe and effective staffing, supervision, workforce wellbeing and positive workplace culture, including Regulation 12 and Regulation 18.
Learning Outcomes
By the end of the course, delegates will be able to:
- Supervise and support frontline workers effectively
- Set clear expectations and professional standards
- Delegate appropriately and safely
- Give constructive feedback
- Address performance and conduct concerns
- Handle difficult conversations
- Support staff wellbeing and development
- Recognise and escalate safety or safeguarding concerns
Who is this course for?
- Senior Care Workers
- Senior Support Workers
- Team Leaders
- Shift Leaders
- Care Supervisors
- Support Worker Supervisors
- Deputy Team Leaders
- Senior Practitioners
Designed for newly appointed staff in these roles. Suitable for staff working across residential care, nursing care, domiciliary care, supported living, community services and other CQC-regulated environments.
CQC Relevance
The course considers the practical relevance of CQC expectations around safe and effective staffing, staff competence, supervision, support and development, workforce wellbeing, leadership, speaking up and positive workplace culture. Relevant areas include Regulation 12 u2013 Safe Care and Treatment and Regulation 18 u2013 Staffing. Delegates will explore how their everyday supervisory responsibilities can contribute to the quality, safety and effectiveness of care.
Practical, interactive and relevant
The course uses realistic workplace scenarios to help delegates apply their learning to the challenges they are likely to encounter as new supervisors.
Live online training via Microsoft Teams
Interactive, practical and specifically designed for managers working within health and social care.
Duration: Full Day
Price: £120.00 per delegate
To book, click Book Now below.
Exclusive Option
An exclusive session for a single organisation is available at a discounted flat rate of £1,100.00, covering up to 10 delegates.
The fee is payable regardless of attendance numbers, and the date can be arranged to suit your organisation. Email Info@Training2Manage.co.uk
Cancellation Policy
1. Definitions
Training 2Manage Ltd (T2M) is the training provider. Client means the organisation booking and/or paying for the services. Delegate means a person attending the training course or seminar.
2. General
These Terms and Conditions (T&C) shall apply to the supply of training to the client and shall supersede any other documentation or communication between parties. Any variation to these T&C must be agreed in writing by T2M. For quality improvement purposes, the training sessions will be recorded.
3. Bookings
Bookings must be made using the advertised booking arrangements. The number of delegates must be given at the time of the booking. This number cannot be increased by the client without the approval of T2M. Only delegates named on the booking are allowed to attend the training.
Upon submitting a booking for a place or places on a training course, you will be given confirmation of T2M acceptance of your order.
Places on any course must not be given or sold to any other organisation without the written agreement of T2M.
A booking confirmation or attendance at the training course creates a legally binding contract in accordance with these T&C between T2M and the client.
4. Cancellation
If the client cancels a confirmed booking before 14 days of the course commencement a full refund will be provided, less a 10% cancellation fee to cover administration costs. No refund is available if there are less than 14 days before the commencement of the course.
Wherever possible, T2M will contact you in advance to tell you that T2M will be cancelling a training course.
T2M reserves the right to cancel or postpone a training course if there are insufficient delegate numbers to ensure a high quality training experience or if a trainer is ill.
If T2M cancels or postpones a training course, T2M will offer you a place on the next available training course. Alternatively, you may ask for a refund.
5. Money Back Guarantee
A money back guarantee is offered on a pro-rata basis per delegate if, after investigation, a delegate feels that the training did not meet the initial aims and objectives. The decision of T2M is final in terms of whether any fees are payable and, if so, the amount.
For more details regarding the Terms & Conditions of Business visit: www.training2manage.co.uk/2manage-online-terms-and-conditions