Managing Whistleblowing & Speaking Up

• Understanding whistleblowing and speaking up
• Distinguishing whistleblowing from grievances, complaints, performance and conduct issues
• Responding appropriately to concerns and disclosures
• Effective listening and professional communication
• Managing confidentiality and information sharing
• Protecting staff from inappropriate treatment or detriment
• Recording, investigating and escalating concerns
• Recognising safeguarding, safety and care-related concerns
• Learning from concerns and identifying opportunities for improvement
• Creating an open, supportive and accountable workplace culture

• The course supports managers in understanding relevant CQC expectations, particularly Well-led - Freedom to speak up, including openness, staff confidence to raise concerns, appropriate responses, protection from detriment and learning from concerns.

• It also considers relevant aspects of Regulation 12 u2013 Safe care and treatment and Regulation 17  - Good governance, including effective oversight, record keeping, escalation and service improvement. Where relevant, delegates will also consider links with safeguarding, complaints, incident reporting and Regulation 20 - Duty of Candour.

Using realistic health and social care scenarios, delegates will explore how to respond when concerns are raised, what to record, when to escalate and how to support staff while maintaining appropriate professional boundaries.

Suitable for Registered Managers, Deputy Managers, Service Managers, Care Managers, Team Leaders, Supervisors, Senior Care Workers and Senior Support Workers working in CQC-regulated services.

• Respond confidently when staff raise concernsnu
• Recognise when concerns require escalationnu
• Maintain appropriate records and confidentialitynu
• Support staff who speak up
• Identify potential safeguarding and safety issues
• Promote openness and accountability
• Contribute to a positive speaking-up culture
• Recognise relevant CQC expectations around Well-led, safe care and good governance

Interactive, practical and specifically designed for managers working within health and social care.

To book, simply click the Contact Us link below and let us know how many delegates you would like to attend. We will then contact you to discuss your requirements and agree a suitable date for the training.

1. Definitions

“Training 2Manage Ltd (T2M)” means the training provider. “Client” means the organisation or individual purchasing places. “Delegate” means the person attending the training session.

2. General

These Terms & Conditions apply to the supply of training by T2M and supersede any other documents. Sessions may be recorded for quality improvement purposes. Variations to this agreement must be agreed in writing.

3. Bookings

Bookings can be made online or by email. Delegate numbers are limited (max 10). An order is accepted when confirmation is issued. Places cannot be transferred or sold to another organisation without written agreement.

4. Cancellation

Cancel 14 or more days before the course for a refund minus a 10% administration fee. No refund is available within 14 days of the course date. If T2M postpones or cancels a course, the Client may transfer to the next available date or receive a refund.

5. Money Back Guarantee

Where T2M investigates and upholds a complaint about delivery quality, a pro-rata money-back guarantee may apply at T2M’s discretion.

For more details regarding the Terms & Conditions of Business visit: www.training2manage.co.uk/2manage-online-terms-and-conditions