Managing Bullying & Harassment in the Workplace

Bullying and harassment can affect staff wellbeing, team relationships, retention and workplace culture u2014 and may ultimately impact the quality and safety of care.

This practical course helps managers recognise, prevent and respond appropriately to bullying, harassment and inappropriate workplace behaviour. It focuses on creating respectful working relationships, responding fairly to concerns, managing allegations and supporting a positive workplace culture.

• Recognising bullying, harassment and inappropriate behaviour
• Distinguishing bullying and harassment from workplace conflict and performance issues
• Responding appropriately when concerns or allegations are raised
• Listening to staff and creating an environment where people feel safe to speak up
• Managing concerns fairly, objectively and consistently
• Handling difficult conversations and challenging inappropriate behaviour
• Supporting staff while maintaining appropriate confidentiality and professional boundaries
• Recording, investigating and escalating concerns appropriately
• Recognising when concerns may have safeguarding or wider organisational implications
• Promoting equality, diversity, inclusion, dignity and respect
• Identifying patterns of behaviour and using concerns to support organisational learning

The course explores how effective people management contributes to CQC expectations around well-led, safe and caring services, including:

• Freedom to speak up
• Workforce wellbeing and enablement
• Equality, diversity and inclusion
• Safeguarding
• Learning culture
• Dignity and respect
• Good governance and organisational learning

Using realistic health and social care scenarios, participants consider how they would respond to challenging situations involving bullying, harassment, inappropriate behaviour, staff concerns and workplace conflict.

Suitable for Registered Managers, Deputy Managers, Service Managers, Team Leaders, Supervisors and other managers responsible for staff teams within CQC-registered services.

Participants will develop greater confidence in:

• Recognising and addressing inappropriate workplace behaviour
• Responding appropriately to concerns and allegations
• Managing difficult conversations and workplace situations
• Supporting staff to speak up
• Following appropriate investigation, recording and escalation processes
• Promoting a respectful, inclusive and positive workplace culture

Interactive, practical and specifically designed for managers working within health and social care.

To book, simply click the Contact Us link below and let us know how many delegates you would like to attend. We will then contact you to discuss your requirements and agree a suitable date for the training.

1. Definitions

“Training 2Manage Ltd (T2M)” means the training provider. “Client” means the organisation or individual purchasing places. “Delegate” means the person attending the training session.

2. General

These Terms & Conditions apply to the supply of training by T2M and supersede any other documents. Sessions may be recorded for quality improvement purposes. Variations to this agreement must be agreed in writing.

3. Bookings

Bookings can be made online or by email. Delegate numbers are limited (max 10). An order is accepted when confirmation is issued. Places cannot be transferred or sold to another organisation without written agreement.

4. Cancellation

Cancel 14 or more days before the course for a refund minus a 10% administration fee. No refund is available within 14 days of the course date. If T2M postpones or cancels a course, the Client may transfer to the next available date or receive a refund.

5. Money Back Guarantee

Where T2M investigates and upholds a complaint about delivery quality, a pro-rata money-back guarantee may apply at T2M’s discretion.

For more details regarding the Terms & Conditions of Business visit: www.training2manage.co.uk/2manage-online-terms-and-conditions