Available Online
People Management: 7 Dec 2026
For CQC Registered Managers
Service Description
Managing staff is one of the most challenging aspects of the Registered Manager role — and one of the areas most scrutinised by the Care Quality Commission.
This course provides Registered Managers with the confidence, structure, and regulatory clarity needed to manage staff safely, fairly, and decisively, while maintaining full compliance with CQC expectations.
Why Attend?
CQC does not only inspect care delivery — it inspects leadership, governance, and culture.
What the Course Covers
Participants will gain practical guidance on:
- Regulation 19(5) (Fit and Proper Persons Employed)
- Delegating people management safely and lawfully
- Managing staff outside formal disciplinary procedures
- Distinguishing performance issues from misconduct
- Supporting staff early to prevent escalation
- Supervision as a regulatory requirement
- Responding immediately to serious concerns
- Reducing safeguarding, enforcement, and personal risk
The course focuses on supporting staff to improve practice, not punishing them — while ensuring that vulnerable people remain protected.
Learning Outcomes
By the end of the course, you will be able to:
- Demonstrate compliance with Regulation 19(5) (Fit & Proper Persons Employed)
- Evidence strong leadership and governance to inspectors
- Implement effective informal people management systems
- Act decisively when concerns arise — even out of hours
- Reduce the risk of enforcement action or regulatory breach
- Strengthen staff confidence, morale, and accountability
This course is suitable for:
- CQC Registered Care Home Managers
- CQC Registered Home Care Managers
- Newly appointed or aspiring Registered Managers
- Senior Managers with regulatory accountability
Duration: Half Day
Time: 10am – 1pm
Price: £60.00 per delegate
To book, click Book Now below.
Exclusive Option
A discounted flat rate of £500.00 is available for a single organisation, covering up to 10 delegates. The fee is payable regardless of attendance numbers. Dates arranged to suit your organisation. Email Info@Training2Manage.co.uk
Cancellation Policy
1. Definitions
“Training 2Manage Ltd (T2M)” means the training provider. “Client” means the organisation or individual purchasing places. “Delegate” means the person attending the training session.
2. General
These Terms & Conditions apply to the supply of training by T2M and supersede any other documents. Sessions may be recorded for quality improvement purposes. Variations to this agreement must be agreed in writing.
3. Bookings
Bookings can be made online or by email. Delegate numbers are limited (max 10). An order is accepted when confirmation is issued. Places cannot be transferred or sold to another organisation without written agreement.
4. Cancellation
Cancel 14 or more days before the course for a refund minus a 10% administration fee. No refund is available within 14 days of the course date. If T2M postpones or cancels a course, the Client may transfer to the next available date or receive a refund.
5. Money Back Guarantee
Where T2M investigates and upholds a complaint about delivery quality, a pro-rata money-back guarantee may apply at T2M’s discretion.
For more details regarding the Terms & Conditions of Business visit: www.training2manage.co.uk/2manage-online-terms-and-conditions